Journey Webhooks

Please note, when calling the Journey application API, we cannot guarantee a complete response immediately.

All you need to do is submit your Journey and listen for the completed_application webhook.

Journey Events

However, you may want or need to know more about what happens between start and finish. Don’t worry, we have webhooks that you can subscribe to for every step the user takes:

  • started_application - a new application has entered our system.
  • visited_node - an applicant has moved to a new node of the journey (including the first step).
  • started_evaluation
  • completed_evaluation
  • data_request_evaluation - more information about an applicant is needed for our system to advance.
  • completed_review - an agent has completed a manual review of an application. This may immediately cause the application to complete, or may kick off another evaluation (or otherwise continue the application).
  • completed_branch - an applicant has completed their journey.
  • completed_reconciliation - all applicants have completed their journeys and an outcome has been reached based on the journey's reconciliation logic.
  • completed_application - all applicants have completed their journeys and the application is no longer open, regardless of whether an outcome was reached. This event will always fire for every application, if there’s an outcome on this event, that will be the application’s final outcome/decision.
  • has_finished_sending_additional_entities - for streaming applications, this event signals that the stream has closed on a group application, and no further entities may be submitted.
  • error - an evaluation was unable to reach an outcome, either because of misconfiguration or because a downstream vendor did not return data we needed to continue.

Example Webhook:

 "request_token": ":request_token",
 "timestamp": 1634228613485,
 "type": "update:journeyapplications:sandbox",
 "description": "Notify on sandbox journey application status change",
 "data": {
  "type": "started_evaluation",
  "timestamp": 1634228613426,
  "evaluation_token": ":evaluation_token",
  "entity_token": null,
  "_embedded": {
   "node": {
    "id": ":node_id",
    "type": "workflow",
    "config": {
     "workflow_token": ":workflow_token",
     "workflow_version_id": 1
  "_links": {
   "evaluation": {
    "href": "/v1/evaluations/:evaluation_token"
   "journey_application": {
    "href": "/v1/journeys/:journey_token/applications/:application_token"